Support
ScaleMore Feeds is operated by ScaleMore GmbH. We are happy to help with questions about the app.
Contact us
E-mail: info@scalemore.eu
We usually reply within one business day (Monday to Friday, German business days).
Please include
- your shop address (the one ending in myshopify.com)
- the name of the feed concerned
- what you expected and what happened, including any message shown in the app
Common questions
How do I change or cancel my plan? Open the app in your Shopify admin and go to Plans. You can switch plans or cancel there at any time.
Why does my feed address answer with an error? Feed addresses only work while a plan is active. After a plan ends, the address stops working shortly afterwards and the generated files are deleted. Your feeds and settings are kept, and the same address works again after you subscribe.
How do I have my data deleted? Uninstall the app. Shopify then notifies us, and we delete the data of your shop. You can also write to us. See our privacy policy for details.
ScaleMore GmbH · Legal notice (Impressum) · Privacy policy · Support